Withdrawal & returns
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period expires fourteen days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
If you have ordered several goods in a single order which are delivered separately, the withdrawal period begins upon receipt of the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example by email or letter.
You can also submit your withdrawal directly using our electronic function:
You may also use the statutory model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your withdrawal declaration before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs. Additional costs arising because you chose a delivery method other than the least expensive standard delivery we offer are excluded.
We will make the reimbursement without undue delay and no later than fourteen days from the day on which we receive your withdrawal declaration.
We will use the same means of payment that you used for your original order, unless expressly agreed otherwise. You will not incur any fees for the reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent them back, whichever occurs first.
You must send back or hand over the goods to us without undue delay and no later than fourteen days from the day on which you inform us of your withdrawal.
The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Returning goods
Please return the goods as complete as possible and carefully packaged to the address stated above in the withdrawal instructions.
The use of the original packaging is not required.
Return costs
In the event of a statutory withdrawal, you bear the direct cost of returning the goods.
This corresponds to section 357(5) of the German Civil Code (BGB). Under this provision, consumers generally bear return costs if the seller informed them of this before the contract was concluded and has not agreed to bear the costs.
Different rules apply to justified complaints about defective goods or goods delivered in error. In these cases, we bear the necessary return costs in accordance with our statutory obligations.
Model withdrawal form
If you prefer to declare your withdrawal in writing, you may use our statutory model withdrawal form.
Download model withdrawal form
Using the form is voluntary. You may also withdraw from your contract by email, letter or through our electronic withdrawal function.